These concepts show early work and take care not to reveal any confidential details of non-public work.

Historically, N-able products offered separate, standalone products that cover different areas (backup, security, remote monitoring and management, endpoint detection and response) for IT service providers to cover their client’s technology support needs. The need has evolved to provide a unified service with feature sets that integrate with other products and services to meet the business needs of our IT service provider clients. Additionally, we have begun offering API access for developers to create scripts for their own integrations, and we want to allow them to share their scripts and build a platform to do so in our marketplace.

Provisioning, contracting and billing for our software-as-a-service products has also been a historically manual process that requires high touch and direct involvement with sales and account managers. Creating a space for self service releases the need for high-touch provisioning, especially for existing clients who already know what they want.

The work shown here details steps that have been made to establish self service flows, streamline the trial and purchase process, and allow third party developers to publish their integrations to our marketplace.